A call centre is a centralised office where a large volume of requests is received or transmitted by telephone. In car rental, call centres are inbound call centres. This means that car rental companies operate these call centers to administer incoming product and service support as well as information enquiries about car rental from consumers.
Synonym(s):
- Contact centre
- Service centre
Example sentence(s):
- Using call centres enables car rental companies to offer excellent customer care and support service.
- If you have any questions about our additional services, contact us through our call centre.
